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IBM's Purchase of PwC: What Does It Mean to BPO?: Many of the major IT service providers have entered the BPO market. IBM stayed on the sidelines. Now that may change with its announcement to purchase PwC's consulting division.

HR Trends: "Everybody's Doing It": The Conference Board just completed an extensive study of HR buyers. Great statistics and trenchant observations about what they would do differently next time.

BPO Experts Comment: The Conference Board HR Study: BPO suppliers and consultants share their real life experiences in the context of the Conference Board study.

Consolidating FM Providers Benefits Bank of America's Bottom Line: Bank of America inherited seven different facilities management service providers thanks to years of acquisitions. The bank selected two based on their ability to work together.

CPOE Odyssey: The Story of Evolving the World's First Computerized Physician Order Entry System and Implications for Today's CPOE Decision Makers: CPOE is the new buzzword in health care outsourcing. El Camino Hospital installed a CPOE system in 1969. This case study explains CPOE's evolution.

Giant Carrier's Bankruptcy Filing Highlights Importance of Telecom Expense Management: In the Wake of WorldCom: WorldCom's bankruptcy threatens to disrupt its corporate users. The ones who outsourced may be in better shape to weather the storm.

ClientLogic the Logical Choice for Retail Fulfillment: A retail startup had to grow quickly but did not want to invest in an expensive customer relationship management system. Outsourcing came to the rescue.