HOME | ABOUT US | CONSULTING | RESEARCH INSTITUTE | JOURNAL | EUROPE | PAPERS | SUPPLIERS | FOCUS AREAS | EVENTS | NEWS | CONTACT US

BPO Journal Home
Outsourcing Journal
Back Issues
Everest Value

When Transaction Engines Aren't the Key to BPO Gains: Transactions engines rev up value in HR outsourcing. Will they work as well with other BPO processes? Peter Bendor-Samuel looks at the workings of transaction engines in the finance and accounting space.

SourceNet Extends AP Services to Energy Management: One Service Provider Generating Savings for Another: TXU, an energy services company, didn't want to waste any energy on accounts payable when SourceNet could pay bills faster, better, and cheaper. So it outsourced that process for its customers.

Abbey National Banks on Innovation by Outsourcing Document Management: A large UK bank had to standardize its mail and document distribution. The outsourced savings topped $1 million.

How a Drooping Economy Spurred One PC Maker to Improve Customer Care: Tough Times Call for Tough Measures: Gateway closed its Ireland office but still had customers in Europe, the Middle East, and Africa. Outsourcing allowed the computer manufacturer to continue to provide top service through the warranty period.

Accenture Study: Buyers Now Using F&A Outsourcing for Strategic Change as Well as Cost Cutting: Seventy-one percent of corporate executives say their demand for finance and accounting outsourcing is increasing, according to a new Accenture study. Cost pressures are the reason.

Managing the Complex Logistics of Global Trade: Global trade operations have increased dramatically in complexity, necessitating knowledge and technical expertise beyond the capabilities of most companies. Here's what one of the world's leading companies did to achieve its objectives in this mission-critical function.