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What to Do When You Can't Find The Right Supplier: You can't find a BPO supplier for your process. Here are four ways to create one to meet your needs.

The Salvation Army Marshals More Money to Charitable Campaigns By Outsourcing: The Salvation Army knows how to collect donations. But setting up a new accounting database that served 493 locations was a battle won by an outsourcing supplier.

Making Medical Claims More Accurate: Eligibility errors are the number one reason to deny medical insurance claims. Outsourcing speeds dispute resolution.

Paying Attention When the Telephone Bills Come Calling: Eighty percent of corporate telephone bills have errors in their favor. Outsourcing short circuits mistakes and checks to see if you're still being charged for a circuit you removed in 1999.

Dialysis Analysis: Medical Manufacturer Outsourced Custom Parts: A medical parts firm had trouble locating suppliers for its custom parts. It got to the heart of the procurement process by hiring an outsourcing expert.

Higher Education for Higher Education: Outsourcing Elevates Employee Skills: Denver is two hours away from the University of Northern Colorado, making it difficult for staffers to attend training seminars there. Then the University learned about eLearning. Now employees can take one of the 450 courses offered on campus.

Mt. Sinai Foundation Sees Outsourcing Written In Stone: A finance and accounting supplier that is also an IT expert helped the Mt. Sinai Foundation standardize its financial system. Learn how the new breed of BPO supplier works.