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Multi-client Shared Services: Outsourcing's New Model

Giving the Processes and the Provider Their Due

The Call Center Becomes a Revenue Generator

Finally, Outsourcing Tackles the Real Value Driver

Part 2: What's Driving the Growth of BPO? The Emergence of Transaction Engines: BPO's big promise is tied to transaction engines. What are they anyway? Eric Simonson, of Everest Group provides a clear definition and explains why they are so powerful.

'Special T' Is for Telecommunications: Technology seems to change at mach speed. Companies often don't have the time or the capital to train their workers to keep up. Outsourcing allows them to plug into qualified specialists when the demand arises.

Outsourcing Takes the Mystery Out of Web Content Management: Your Web site requires massive updates, often several times a day. This includes time sensitive information that remains online just a few hours. Who ya gonna call? An outsourcer.

European Cosmetics Maker Turns to Outsourcing to Enter U.S. Market: A European cosmetics company outsourced its U.S. distribution when it entered the American market. But it took a couple of makeovers to get it right.

Rapid Growth of eLearning in the BPO Arena Only Scratches the Surface: How do you train 50,000 sales associates in 650 stores? Circuit City plugged into eLearning. The outsourcing initiative increased sales per employee by up to 49 percent and lowered training costs 30 percent.