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Impact of Best Practices in Outsourcing Arrangements

Multi-client Shared Services: Outsourcing's New Model

Service Integration: The Next Level in HR Outsourcing

Giving the Processes and the Provider Their Due

We're starting a new tradition at Outsourcing Center. The last issue of the year is our "Best Of" issue. You determined the content. We've selected the 10 most read stories of the last 12 months and the five most downloaded white papers to create our "farewell to 2003" issue. In case you're curious, the stories are in ranked order.

The next publication is our annual Forecast issue. Look forward to a recap of landmark happenings in 2003 and the industry's predictions for 2004. Happy holidays from the staff of Outsourcing Center.

1. What You Need to Know About IT Outsourcing Trends for 2003: Five trends are reshaping ITO. Hot new markets and business transformation outsourcing are two of the major trends altering the landscape.

2. Offshore Outsourcing Part 1: The Brand of India: Today, the question is not "Should I include an offshore component in my outsourcing arrangement?" but "Where should I go?" Everest's Todd Furniss and Michel Janssen discuss the pros and cons of using an Indian service provider. The first in a series.

3. ITO Has a New Player: the New HP: HP just inked four mega deals in one week. The ITO marketplace has a new player. Here's why Peter Bendor-Samuel thinks this is really good news for buyers.

4. The Expanding Territory of Offshore Outsourcing: Suppliers are moving the back office to the four corners of the globe. At the same time, buyers, now firmly committed to offshore solutions, are wrestling with the decision to select a near shore or farshore provider. Here's what's going on in offshore outsourcing.

5. Deloitte Study Discovers 75 Percent of Global Financial Institutions Plan to Outsource Offshore: Intense competition and a weak economy are forcing financial institutions to radically alter the way they do business. A new Deloitte Research study of global leaders discovered 75 percent are outsourcing offshore to save as much as 50 percent. Analyst Chris Gentle details how this trend is developing.

6. Staking a Claim To Excellence With an Offshore Component: MetLife needed to improve its claims processing. ACS now does the job up to nine times faster, up to 75 percent cheaper and with 40 percent more accuracy using offshore labor.

7. China: The Next Big Wave in Offshore Outsourcing: India has monopolized the headlines as the primary locale for offshore outsourcing. Everest COO Todd Furniss predicts China will rival India as a major supplier of offshore outsourcing. Major changes in China are making that possible.

8. Full Service HR BPO Has Crossed the Chasm: Full Service HR BPO is becoming a real business trend. Everest's Michel Janssen explains why this is occurring, points out the prominent players and predicts what will happen in 2003.

9. Finance and Accounting BPO Adds Up to Business Transformation: Finance and accounting outsourcing has gone beyond transaction processing to enter the realm of business transformation. Today, chief financial officers require data to help them make better financial decisions.

10. ITO: An Industry in Transition: Peter Bendor-Samuel reflects on ITO outsourcing in 2002. His take: service providers are under price pressure because of increased competition from offshore suppliers and new potential powerhouses created by acquisitions. Then, he predicts what will happen in 2003.