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Multi-client Shared Services: Outsourcing's New Model

Giving the Processes and the Provider Their Due

The Call Center Becomes a Revenue Generator

Finally, Outsourcing Tackles the Real Value Driver

Full Service HR BPO Has Crossed the Chasm: Full Service HR BPO is becoming a real business trend. Everest's Michel Janssen explains why this is occurring, points out the prominent players and predicts what will happen in 2003.

Exult Exults: Start-up Announces First Profit: A pure play, full service HR service provider finally reported a profitable quarter. This is good news for service providers -- Exult's success proves profitability is possible.

Outsourcing Helps Large Canadian Retailer Tie All Its Suppliers Together Online: One of the largest retailers in Canada wanted to connect all its vendors electronically. Outsourcing made that daunting task possible. The reasonable price meant even the smallest vendors could afford to plug in.

RebusHR Transforms Real Estate Firm with Virtual HR Team: HR outsourcing is catching on in Europe. Read how a UK real estate firm turned to outsourcing to set up HR procedures after becoming England's largest private landlord after a huge acquisition.

Does Your Sales Force Know Where Your $100,000 Demo Machine Is? You Would If You Outsourced.: A medical manufacturer had a hard time keeping track of its 500 pound demonstration machines. A Texas logistics provider helped the company manage the shipping and tracking process.