|
Best of
Times, Worst of Times for BPO: 2001 was a year of winners and losers. Here's our supplier scorecard.
Buyers
Ready For Business Transformation Outsourcing: The BPO market is "exploding" as companies seek help in improving their business performance in a tough market.
BPO Buyers Seek Stable Suppliers: When the dotcoms turned to dot bombs, buyers decided they wanted a supplier with staying power. Today outsourcing buyers wants process, technology and stability.
Exult's Business Grows As BPO Becomes Mainstream: BPO became accepted by mainstream America in 2001. The happy results: Exult's contracts doubled.
BPO Business Blueprint for 2002: Supplier Consolidation: Economic pressures in a down economy ignited a renewed interest in BPO. That flared into a bonfire of interest in finance and accounting outsourcing.
Executives Hearing Outsourcing's Value: Companies let go of integral processes because they realized they only needed to outsource the transaction part of the process that is routine and repetitious.
CRM Providers Bullish On 2002: 2001 was the year buyers saw the light and realized they need powerful customer tracking tools.That's good news for CRM suppliers.
BPO Suppliers Face Renegotiation: In addition to trying to do business in a tough economy, BPO suppliers are facing another challenge: a wave of renegotiations. Buyers want to slim down their service offerings.
Payroll Outsourcing Becomes Payday For Suppliers: Payroll becomes the central focus of human resources outsourcing. This saves trees because paper forms become a thing of the past.
|
