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Multi-client Shared Services: Outsourcing's New Model

Giving the Processes and the Provider Their Due

The Call Center Becomes a Revenue Generator

Finally, Outsourcing Tackles the Real Value Driver

The Major Event of 2002: The Rise of Credible Service Providers: When 2002 dawned, there was a dearth of credible service providers. Then three different kinds of providers stepped into the breach. The result: broader offerings for today's buyers.

Finance and Accounting BPO Adds Up to Business Transformation: Finance and accounting outsourcing has gone beyond transaction processing to enter the realm of business transformation. Today, chief financial officers require data to help them make better financial decisions.

Transaction Engines and Process Reengineering Changed HR: Web-enablement and transaction engines will spearhead the increasing drive to outsourcing HR. But success requires a paradigm shift.

Maximizing Learning Processes in Your Organization: Shrinking budgets and a growing reluctance to travel are causing companies to prefer distance learning solutions. An outsourcer's expertise and resources ensure higher return on your investment.

Facilities Management Industry Sees Murky Future: Facilities management service providers are fighting buyer perception that their services should be priced like a commodity. But there's opportunity for niche players.