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BPO Outsourcing Journal July 2001


 


Everest Voice: Transforming an Underinvested Process: Peter Bendor-Samuel explains how companies can transform an ignored and underinvested process by outsourcing.


Expanding Beyond the ‘Edifice Complex’ Trends in Real Estate Outsourcing: Real estate outsourcing has grown into a $1 billion business by expanding beyond the 'Edifice Complex.'


What’s the Best Way to Outsource CRM? Fitting Human Interaction into the CRM Puzzle: How to determine the correct mix of automation and human interaction for CRM.


No "Reservations" at the Inns: At LaQuinta, the inbound call center has been an outsourced function since 1996.

Just What the Doctor Ordered: As healthcare professionals strive to more efficient and cost-effective, they turn to outsourcing as a solution.

 


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