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How to Select an Alliance Partner: The Choice Depends on the Desired Outcomes: A property and casualty insurance company wanted to enter the financial services fray and service its high end clients. And it was in a hurry, since the baby boomers are focusing on their retirement years now. Outsourcing this potentially risky new area brought big rewards to both supplier and buyer.

Remote Customer Service Agents Make Call Center A Big Hit With Clients: As a call center service provider, you spend $10,000 training an employee to handle complicated financial services and insurance calls. How do you keep them from leaving? ARO found a way to retain these hard-to-find, licensed employees: let them work at home. This kind of continuity is exactly what its buyers want.

The Critical Success Factor of Managing Growth: BP, one of the world's largest companies, considers it a best practice to outsource as many non-core processes as possible. But outsourcing HR was considered a crucial component of its organizational transformation. Here's the story of how a groundbreaking deal successfully achieved objectives.

Outsourcing's Role in the Delicate Balancing Act Between Growing and Shrinking: The cost of human capital is so large that it stymies some companies from being able to achieve their growth initiatives. Outsourcing truly makes a difference, as in this story of how a medical billing company handled the challenge and ensured HIPAA compliance at the same time.

Outsourcing Makes Virtual Management Real: ASP is Ideal Solution for Marketing Services: In 2001, a year that many dotcoms and other technology-related companies suffered hard times, Portera enjoyed 125 percent revenue growth with 121 new deals. Read how this ASP, which provides professional services automation, is not only surviving, but thriving.