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Birthing a BPO: An Overview of the Three Methods: There are three ways to birth a BPO. Peter Bendor-Samuel discusses the advantages and disadvantages of each.

Birthing a BPO: The Shared Service/Spinout Route: Spinouts are a popular way to birth a BPO provider. Mark Hodges of Exult shares his views on nurturing a spinout.

Birthing a BPO: The VC Route: Venture capitalists are funding new PBO providers. David Schuppan of Thoma Cressey describes the steps in the VC route.

Wireless Billing Complexities Crave Outsourcing: A bill is a bill, right? Wrong. In the wireless world, the billing process must capture a complex set of events of user contacts and amount of data downloaded. KPMG Consulting and Convergys explain the role of outsourcing this process.