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BPO Outsourcing Journal March 2002


 


When A Business Strategy To Create Value Means Spending More: Most companies initially look at outsourcing to cut costs. But sometimes spending more is the key to providing lasting value.


HR Outsourcing Revenues Grew 65 Percent In 2001: IDC reports HR BPO outsourcing revenues grew 65 percent last year. (That's not a typo.) Read why.


Changing Course: Brigade Expands CRM to All Stakeholders With ERM: Brigade managed customers as a CRM supplier. Now it wants to manage employee, supplier and investor relationships, too, as an Enterprise Resource Manager.


Bringing More to the Buyer's Table With Broad Offerings: Total Support grew from a back-office supplier to an "outsourced Kinko's" by offering almost every major BPO process.


Outsourcing Virtual Warehousing Enables Entry into New Markets: Virtual warehousing is not new, but it's sometimes not successful. QVC.com outsourced to ensure its quality standards and a seamless experience for its customers would be the result.


Smoothing Over the Privacy Potholes in BPO Outsourcing: New U.S. laws have made privacy and data security a risky business. Be scared. Be very scared. Here's why.

 

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