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When A Business Strategy To Create Value Means Spending More: Most companies initially look at outsourcing to cut costs. But sometimes spending more is the key to providing lasting value.
HR Outsourcing Revenues Grew 65 Percent In 2001:
IDC reports HR BPO outsourcing revenues grew 65 percent last year. (That's
not a typo.) Read why.
Changing Course: Brigade Expands CRM to All Stakeholders With ERM: Brigade managed customers as a CRM supplier. Now it
wants to manage employee, supplier and investor relationships, too, as
an Enterprise Resource Manager.
Bringing
More to the Buyer's Table With Broad Offerings: Total Support
grew from a back-office supplier to an "outsourced Kinko's" by offering
almost every major BPO process.
Outsourcing
Virtual Warehousing Enables Entry into New Markets: Virtual warehousing is not new, but it's sometimes not successful. QVC.com outsourced to ensure its quality standards and a seamless experience for its customers would be the result.
Smoothing
Over the Privacy Potholes in BPO Outsourcing: New U.S. laws
have made privacy and data security a risky business. Be scared. Be very
scared. Here's why.
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