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Part 3: What's Driving the Growth of BPO? Examples of Transaction Engines: How do transaction engines really work? Everest's Eric Simonson shares real life examples from human resources, finance and accounting, procurement and insurance to demonstrate their true power.

How to Win the Pharma Sales Force Scrimmage: There's a new help desk capability for pharmaceutical companies seeking expert services and lower costs in an offering from Getronics and Everest Field Technologies, which combines campus and field sales support.

Outsourcing Disaster Relief: Quick Starts and Smooth Transitions: After 9/ll, people from all over the world sent contributions to the Twin Towers Fund to help the families of the fallen. Outsourcing was the fastest way to handle non-core aspects of disaster relief. OPI, a Manhattan-based service provider, volunteered to provide the fund's accounting.

Liberata Maintains Existing Business for Life Insurer: A British insurance firm closed its pension portfolio but had 350,000 policies to service. Outsourcing to a third-party administrator cut costs as much as 30 percent.

Back-office Processes Impact Banks' Front-Line Strategies for Market Share: Outsourcing functions like loan application processing and check imaging give banks access to new technology and best practices ... without breaking the bank.