HOME | ABOUT US | CONSULTING | RESEARCH INSTITUTE | JOURNAL | EUROPE | PAPERS | SUPPLIERS | FOCUS AREAS | EVENTS | NEWS | CONTACT US

BPO Journal Home
Outsourcing Journal
Back Issues
Everest Value

Asia
Australia
Best Practices
Business Process (BPO)
Canada
Events
Finance & Accounting
Financial Services
Healthcare
Human Resources
Information Technology
Manufacturing
Offshore
Outsourcing Journal
Supply Chain Management

Outsourcing the Enterprise: Placing HR with One Provider: Companies have outsourced their payroll function for years. Today, they are outsourcing the entire HR process so one entry can appear throughout the enterprise. Read how the HR outsourcing is transforming in the second installment in Peter Bendor-Samuel's series "Outsourcing The Enterprise."

EDS Creates a Magical CRM Chemistry With Dow: Dow Chemical Co. had under invested in its call center. It needed to upgrade the technology, reduce its capital investment and add best practices. Who ya gonna call? EDS.

Co-creating Successful HR Outsourcing: Results from Morgan Stanley's strategic use of outsourcing its HR processes in order to facilitate the massive challenges of a merger with Dean Witter Discover Company turned out be even better than the firm expected. This is the story of the cooperative environment the buyer and service provider fostered, which made it possible to meet their timelines and goals.

Embracing Lean Manufacturing by Outsourcing Third-Party Logistics: In support of lean manufacturing principles, GM decided to outsource to a third-party logistics supplier. The results were even beyond expectations.

Inheriting a Legacy TPA: Jefferson Pilot Financial Insurance Company had never outsourced. Then it acquired another insurance company using a third-party administrator. A careful study convinced the insurer outsourcing was the way to go.

Outsourcing Plows Through Resumes For Growing Businesses Snowed Under by Emails: Growing businesses are flooded with resumes. Outsourcing recruiting services to an ASP reduces costs and saves time, eliminating a painstaking manual process for corporate recruitment departments.

Diagnosis: Losing Money Hand Over Fist: Curing the Ailing Economics of a Medical Practice: Some medical practices think that simply automating billing and collection processes will put an end to chasing dollars from insurance companies. But a number of things can go wrong. This unique service provider ensures the front-end processes and workflows match the outsourced system and processes -- otherwise, the billing processes cannot succeed.