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Governance
Mistakes Can Undermine a Valuable Outsourcing Relationship:
Governance is crucial to outsourcing success. Peter Bendor-Samuel points
out five mistakes to avoid.
Contracting
for Energy Management Outsourcing: Brad Peterson discusses
current thinking on energy management outsourcing contracts.
BPO Cuts
Moving Costs, Cures Headache for Dry Cleaner: National Dry
Cleaning acquired 13 companies using 12 accounting systems. Outsourcing
the back office reduced that number to one.
There's Gold
in Them Thar Hills: Mining Data To Create a Marketing Campaign:
Do you know who's visiting your Web site? Data mining strikes gold.
Meet a New
BPO Supplier: Compaq: IT suppliers are entering the BPO world.
Compaq has created an unusual offering melding the two.
The Original
Mission Critical Application Becomes Even More Important as People Go
Postal About Regular Mail: The anthrax bacteria scare is causing
many companies to turn to email, which has its own viral challenges. Suppliers
fight the war to keep corporate email applications running.
Teaching
a Risky Business: Two companies partner to enhance online education for
insurance CE credits: Continuing education credits are a necessary
evil for all licensees. An outsourcing alliance in the insurance industry
found a way for agents to generate revenue and credits at the same time.
Going All
the Way: Boeing discovers outsourcing is the Rx for health
administration.
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