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Part 1: What's Driving the Growth of BPO? The Impact of Labor Arbitrage: Labor arbitrage is becoming a crucial component of BPO transactions. In part 1 of a three part series, Everest's Eric Simonson explains how labor arbitrage is altering outsourcing's fundamental drivers.

Outsourcing Labor Procurement: EDS Shares 10 Do's and Don'ts: Design your strategy carefully. Source outside the box. Pete Quigney of EDS shares his thoughts on a successful labor procurement.

A Sporting Goods Manufacturer Outsources CRM to Drive a Golf Email Campaign: Wilson Sporting Goods wanted to send 90,000 emails to its golf customers. But it had never done an email campaign before. Outsourcing got the job done.

Salesforce.com is the CRM Rx for Health Insurance Firms: MedUnite handles eight million transactions a month. It needed an easy-to-implement CRM solution to manage its large customer base. Salesforce.com was the answer.

Lower Cost, Cultural Similarities Empower Canadian Outsourcing Firms: A Canadian service provider blends near shore labor for customer service inquiries and offshore labor for other tasks to help the American insurance industry remain competitive.