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Protecting Data: Navigating the Rough Waters of Offshore Data Security: Can you send data offshore and be sure it's safe? Last month a Pakistani subcontractor threatened to post patient records from a San Francisco hospital on the Internet in a payment dispute. Everest's Rich Bagby explains how to protect outsourced data at home and abroad.

Outsourcing Customizes Customer Care Worldwide: Buyers who outsource their call centers are discovering they can reduce cost and increase their customers' satisfaction even when call volumes are increasing. New studies show using a mix of offshore and domestic agents is sparking double-digit growth in Europe.

How an Outsourcing Partnership is Creating a Global HR Offering: Avaya and Convergys are working together to create an HR solution with global reach. The secret of their success: both buyer and provider have "skin in the game."

Procurement is a rising star in the BPO constellation. The next two stories focus on that process.

Part 3: A Diamond In The Rough - Governance: Protecting the Crown Jewels of Procurement Outsourcing: Governance tends to be one of the most difficult aspects of outsourcing. Yet it is vital to a relationship's success. Roger Swantek of EDS describes how to create a successful governance program for procurement outsourcing.

Procurement Outsourcing To Double In Next Three Years According to Accenture Study: A just-released Accenture study reports the combined opportunities of cost reduction and more time to focus on core activities encouraged buyers to outsource their procurement process.