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Capturing
Value: The Eight Mistakes Buyers Make: Generating value is
one of the most attractive aspects of outsourcing. But buyers often ignore
this value! Avoid these eight mortal mistakes in capturing value.

Ordering
Online Produces A Catalog of Benefits for Quill: Quill discovered
online orders are cheaper to fulfill than its traditional catalog sales.
It hired an email expert to encourage this migration.

Skill Building
Minus the Frustration: People remain reluctant to fly in these
uncertain times. Training continues through eLearning modules. Learn how
to save money and increase productivity with eLearning.

Reverse
Auctions Improve Quality, Price and Delivery of Custom Goods:
Learn how to lower the costs of your custom parts using a reverse auction.

Outsourcing
Payroll Check Printing Pays Off: Outsourcing the printing of
payroll checks can be worrisome if there's a glitch. But the terrorist
bombings proved there's nothing to worry about. People were paid even
when the planes were grounded.

We've Only
Just Begun: Problems arose almost at the outset. But BP Amoco
and Hewitt Associates were in it for the long term. Learn how to resolve
conflicts in an outsourcing relationship in this case study.
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