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BPO Outsourcing Journal october 2001



Ask Before You Outsource: Ten Critical Questions to Put to Potential Service Providers

Crafting A Better Outsourcing Contract

Outsourcer Accountability: Fact or Fiction?

 


Capturing Value: The Eight Mistakes Buyers Make: Generating value is one of the most attractive aspects of outsourcing. But buyers often ignore this value! Avoid these eight mortal mistakes in capturing value.


Ordering Online Produces A Catalog of Benefits for Quill: Quill discovered online orders are cheaper to fulfill than its traditional catalog sales. It hired an email expert to encourage this migration.


Skill Building Minus the Frustration: People remain reluctant to fly in these uncertain times. Training continues through eLearning modules. Learn how to save money and increase productivity with eLearning.


Reverse Auctions Improve Quality, Price and Delivery of Custom Goods: Learn how to lower the costs of your custom parts using a reverse auction.


Outsourcing Payroll Check Printing Pays Off: Outsourcing the printing of payroll checks can be worrisome if there's a glitch. But the terrorist bombings proved there's nothing to worry about. People were paid even when the planes were grounded.


We've Only Just Begun: Problems arose almost at the outset. But BP Amoco and Hewitt Associates were in it for the long term. Learn how to resolve conflicts in an outsourcing relationship in this case study.

 

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