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Building a Case for BPO - Part 3: From the Service Providers' Perspective: Buyers outsource because service providers can supply innovation, top technology and key personnel. But the providers can't supply these without making a profit. Damon Rosenhan explains the economics of a win-win outsourcing deal.

East Meets West Up Close and Personal: Shinsei Bank's Reincarnation: Facing mountainous bad debts and a failing national economy, Japan's banking sector and its government seek strategies to save the banks from closure. But Shinsei Bank has already found the path to success. Due to adopting western-style management concepts, and using outsourcing, it entered a new market at one-third the time and one-tenth the cost of its competitors and has profit for moving forward.

Florida Makes a Key Move: Outsourcing HR: Governor Jeb Bush wanted some forward-thinking ideas implemented in the state's personnel office that the old technology couldn't handle. After studying the private sector, America's fourth largest state outsourced its HR to Convergys.

Lost and Found: Using Outsourcing to Increase Your Customer Relationships: Specialty chemical manufacturers need their small customers. But the turnover rate was huge because it was just too hard to reach them. Then an outsourcing service provider found a way.

When Squeeze Starts to Hurt: Outsourcing Reduces Pain in Medicaid Processes: More than 35 million Americans currently qualify for Medicaid; that number will explode as the baby boomers age. Outsourcing is one way to cut costs to stay profitable while improving quality. Here's how Arkansas and Delaware attacked the Medicaid problem. The Delaware relationship was a runner-up finalist in the 2002 Outsourcing Awards.

New Report: Most Small Businesses Save Significant Sums Through HR Outsourcing: A new study shows 89 percent of buyers using Professional Employer Organizations reported saving $600 per employee annually, on average. Read how PEOs are benefiting small to medium-sized businesses.