Subscribe    |    Sponsors    |    About Us   |   Contact Us                

BPO Journal Home
Outsourcing Journal
Back Issues
Everest Value

2004 Outsourcing Excellence Awards Nominations are due OCTOBER 17!
Hurry to get your nominations in for the Outsourcing Excellence Awards (formerly Editor's Choice Awards), the only "Oscars of Outsourcing" award program that recognizes both the buyer and service provider in outstanding outsourcing relationships. We need your entry forms by October 17th! Click here to get started.

Business Transformation Outsourcing Reinvents the Wheel to Create Strategic Impact: Peter Bendor-Samuel discusses how business transformation outsourcing can make a tactical process strategic.

Outsourcing Keeps the Wheels of Progress on Track in the UK: National Rail Enquiries handles the telephone calls for the British rail system. Before outsourcing, it had trouble just answering the volume of calls. Now its call center has become a strategic driver for better customer service.

Canada, the High Touch/High Quality Call Center Outsourcing Option: India is receiving all the headlines as the best place for offshore outsourcing. But a new study by the Aberdeen Group found that a majority of companies prefer to send their call center work to Canadian service providers if the work is leaving the US.

Part 2: A Diamond In The Rough: The Four C's of Implementing a Procurement Outsourcing Strategy: Alfonso Montiel of EDS shares practical steps to prepare a procurement outsourcing strategy.

Bike Manufacturer's Redesign Gets in High Gear with Product Lifecycle Management : Strida Bicycles was moving its production from the UK to Asia. Its design team was based in both places. Outsourcing its product lifecycle management allowed the company to change gears quickly. Reduced paperwork alone gave Strida a 500 percent return on investment.