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BPO Outsourcing Journal September 2001 Special Issue



The Theory and Practice of Outsourcing

Integrated People + Processes + Tools = Best-of-Breed Service Delivery

Gain Control of Your Computing Environment

 


BPO Marriages: IT, BPO Suppliers Will Form Alliances: Alliances between traditional IT and BPO providers will produce a new breed of supplier that can provide a full range of services in the BPO space.


How To Evaluate Which Business Functions to Outsource: Peter Bendor-Samuel discusses how the "Everest Framework" helps companies identify value in their business processes.


MyBenefitSource Chips Away at Payroll Administration Costs: In one stroke, outsourcing sliced payroll processing from two days to two hours at Meadowbrook Golf. MyBenefitSource's integrated payroll and benefit solution created a hole-in-one for Meadowbrook.


Putting Humpty Dumpty Together: Nokia calls on Hewitt to provide a sophisticated benefits program.


Decreasing Delivery Headaches: Outsourcing suppliers remove the hassle from global logistics. But they can also help you automate even the smallest vendors in your supply chain.


Riding a Wave of Success: SurfControl calls on Cerida for Rapid Response: You have a product that has a short but lucrative window of opportunity. Who ya gonna call to help you market it? Cerida's Rapid Response Team.


Back to School: Two Giants with an Infant Between Them: Catholic school directory turns to IBM to teach it about interactive websites.

 


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