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Building a Case for BPO - Part 2: For Buyers' Eyes Only: Damon Rosenhan of Everest Group tells you everything you wanted to know but didn't know who to ask about procuring BPO in the brave new world of enterprise outsourcing.

Calling Canada... A Red Hot Spot Develops for Call Center Outsourcing: The exchange rate is helping Canada become a popular offshore location for call centers for American buyers.

The IRS Is Watching Filings for Independent Contractors: Outsourcing Aids Compliance: Sorting out taxation and benefit compliance for contract employees becomes important because of the large liabilities involved if you make a mistake. Outsourcing eliminates much back office stress and paperwork for employers.

Tips for Outsourcing HR Functions: What's the best way to ensure HR success? A study of Editor's Choice awards nominees finds outsourcing more than one function generates the highest success rates.