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Three Kinds of Savings - Labor Arbitrage: How the Numbers Work: How does labor arbitrage create value? Peter Bendor-Samuel analyzes the numbers and explains the three ways companies can benefit.

Part 1: A Diamond In The Rough: The Current Economy Encourages A Close Look At Procurement Outsourcing: Procurement outsourcing is a strategic decision requiring serious consideration. In Part 1 of a three-part series, Tracey Hinkle of EDS discusses the key points to ponder.

Outsourcing Inbound Email Response to India Strengthens Timely Customer Care: You don't need statistics to know a third of companies never answer their customers email queries. Outsourcing email to Indian companies has benchmarks of two to six hours. It's a better way to keep customers happy with their customer service.

Outsourced ASP/VMI Platform Appeals to Chicago Rawhide's Manufacturing Clients: A manufacturing company faced an operational challenge: finding the best way to manage inventory and delivery of vital goods on time to its manufacturing clients throughout the world. An ASP solution worked so well it now is a major selling point.

Is There Life After Signing a Long-term Outsourcing Contract?: Facilities and real estate management processes are a highly specialized set of services that can make all the difference in building effective tenant relationships. Since Travelers occupies some buildings as a tenant but is the landlord in others, it sees clear benchmarking differentiation. Read why this leading financial institution enjoys a significant competitive advantage because it outsources these processes.